Can I get an email account through Premiersites?

Yes. As part of your package we supply you with E-mail addresses so that you can correspond professionally with your customers, prospects and suppliers.

If needed, you can purchase extra Email addresses to suit your needs. Each additional Email address is $9.95/month (4 MB web disk space).

I live outside Australia. Can I still use this service?

Absolutely! Because our system is web-based, it doesn’t matter if you’re from Sydney or New Delhi, Johannesburg or Tokyo, London or Los Angeles. The time it takes you to set up your website and manage it from wherever you are in the world is completely the same.

All Premiersites features are available worldwide as long as you have an Internet connection.

Can I add web tools like a site search, newsletter sign-up, survey or product feature area to my website?

Yes, yes, yes and yes. With Premiersites, depending on the package you choose, these are considered standard features that are available to all customers. There are also other tools available to help you market your website and drive visitor interest.

Do I need to know HTML or any other programming language to use Premiersites?

We’ve done all the work for you! Our system is developed specifically for non-technical people so you never have to worry about deciphering code or fumbling with development tools.

If I do know HTML or basic design and would like to customise my website the way I like it, can Premiersites accommodate me?

Yes. We have made certain tools available for the advanced users that may want to further customise their websites beyond the standard. For example, customers can change their headers or insert custom made graphics.

Furthermore, there is also an HTML editor that allows you to enter in your own code. This feature is recommended for advanced users only.

Can I upload PDFs, MP3s, images, spreadsheets and word documents to my Premiersites website?

Yes. Once you’re a Premiersites customer we walk you through this extremely simple process. Of course, you can edit/add/delete items at will – anytime and from anywhere.

You can upload the following file formats:

• PDF
• DOC
• TXT
• JPG
• GIF
• PPT
• XLS
• RTF
• MP3
• WAV
• MPEG

How important is graphical design?

Extremely. We live in a world where first impressions are very important. The bottom line is that you need to inspire confidence, engage your viewer and give them a sense of your competence.

Would you feel comfortable putting through a credit card transaction on a website that looks like it’s run out of someone’s basement? It’s a proven fact that most people don’t.

With our award-winning design team, Premiersites knows exactly what it takes to design your professional online presence so that you always look great (one less thing to worry about!). The best part about it is that our great design is included so you pay nothing more for a tremendous online presence.

Can I use the pages I create on Premiersites on a different website?

No. While the content and any other items you upload are yours, the website and design will not run on any other server or host provider. The Premiersites system is proprietary to Premiersites

Can I change my website once I’ve built it?

At any time you can upgrade your design with a simple click of a button. This will be especially useful considering a website’s life is usually 2 to 3 years.

Instead of beginning the process all over again, you simply select a new design (we’re constantly adding new ones) that suits you and away you go. The process is quick, easy and painless.

What will a website cost me?

From $55.00 per month with a once off $165.00 set-up fee. If you would like a custom design, please contact us for pricing details.

Is any software required?

No. We’ve intentionally made our entire system web-based for a number of reasons:

• It’s easy for you to manage and access from anywhere in the world
• No software downloads or files which means you don’t have to purchase upgrades or licenses
• Faster implementation because there is no configuration or installation required on your end
• No hidden costs ensuring you a predictable ongoing price structure you can budget for
• No integration with current system or software
• No IT professionals are required to monitor or troubleshoot for you

What are the system requirements for using Premiersites?

• An Email account from any provider chosen by you (once you become an Premiersites customer you’ll have your own professional Email addresses)
• A PC computer running Windows 95/98/NT/2000/XP or Macintosh operating system 7.0 or newer
• Microsoft Internet Explorer version 4.0 and up or Netscape Navigator version 6.0 and up
• A modem or other Internet connection capable of speeds of 28.8kbps (low-bandwidth) or greater

How do I build a Premiersites website?

Step-by-step. Premiersites has developed an easy-to-use system that walks you through the entire process from start to finish. Premiersites is specifically tailored for non-technical people so all you have to do is follow the easy steps we’ve laid out for you.

More than anything else, we realise that if it’s not easy for you, it’s not useful. So don’t worry about being technical.

Everything is web-based, so as long as you have an Internet connection, you’re in business – no software to buy, upgrade or install.

How long will it take me to build a website?

This is completely up to you. On their own, many of our customers have a fully functional web presence together and online within 5 hours; others, over the course of a few weeks or even months. While some of our customers make updates to their websites on a daily basis, others do so only seasonally. We recommend that you look at your website as an ongoing project that acts as one of your most aggressive salespeople – 24/7/365.

Why should I choose Premiersites?

Please visit the Why Choose Us.

If I already have a website and would like to maintain the same design, can I still use Premiersites?

Yes, you can get in contact us and our design team will replicate your current design - and even add some upgraded graphics if necessary - and then arrange to have it plugged into our system. In terms of cost, this is usually looked at on an individual basis as the size and scope of websites may vary. We can be reached for a free estimate.

Do I have to sign a contract with Premiersites?

No. But we do require that you agree to our Member Agreement before signing up. In this way, there is a clear understanding between both parties moving forward.

Can I cancel my Premiersites website at any time?

Yes. Because you are not signed on to a lengthy contract of any kind, you are never obligated to remain a Premiersites customer.

Are there any additional costs?

No. Generally speaking there are no extra costs involved with the packages offered by Premiersites.

Extra charges are only applied (voluntarily by you, the customer) when you add features or additions beyond what the original package allows for (for example, extra disk space or Email addresses).

Extra Email addresses: $9.95 (with 4 MB disk space)

Disk Space: $12.65 per 5 MB

Are there any hidden costs I should worry about?

Absolutely none! As a company founded on integrity, we promise that there will be no surprises once you’ve signed up.

What do your E-Commerce services include?

Our E-Commerce service is standard with the $99.00 per month and includes the following:

• Online catalogue manager enabling you to quickly and easily organize your products online (500 product SKUs)
• eBay integration enabling you to post products on your website directly to eBay auctions
• Image close-ups (so visitors can get a good look at the product they will be purchasing and then click on it for a larger view)
• An integrated secure shopping cart
• Choice between PayPal or Merchant Account
• Newsletter sign-up and send (stay top-of-mind with your customers)
• Online visitor survey/polls
• Product search function
• Shipping settings
• Sales tax settings

What credit cards can I process?

What types of credit cards you are able to accept depends on whether you set up through PayPal or Merchant Account.

PayPal customers can accept:

• Mastercard
• Visa
• AMEX
• Discover

Merchant Account customers can accept:

• Mastercard
• Visa
• Bankcard

What currencies can I accept?

There are really two options available:

PayPal Customers can choose between:

• Australian Dollar
• New Zealand Dollar
• U.S. Dollar
• Canadian Dollar
• Pound Sterling (UK
• Japanese Yen

Merchant Account Customers can choose between:

• Australian Dollar
• New Zealand Dollar
• U.S. Dollar
• Canadian Dollar

If I already have an Internet merchant account, can I use it with your service?

Potentially, you can use our service but would still be required to set-up a Payment Gateway through Premiersites in order to process payments over the Internet.

A great alternative (and more affordable) to a Merchant Account is to register a PayPal account.

How will I receive orders from my customers?

In both cases (Merchant Account or PayPal) you will receive an auto-responder (to the Email address you specify) immediately notifying you of the transaction.

It's this simple: you get the auto-responder and fulfill the order based on the transaction.

Of course, it is your responsibility to respond and fulfill the order.

Can I accept international orders online using my Premiersites merchant account?

Yes. Your customer will be billed based on the currency he/she has decided to pay in (either Australian Dollars, New Zealand Dollars, US Dollars, Canadian Dollars, Pound Sterling, Euro or Japanese Yen).

The customer’s credit card company will perform the currency exchange so your customer will see the amount in his/her countries currency.

Can I use my own domain name with my Premiersites site, or do I have to use a web address that includes Premiersites?

Both options are available to you.

We strongly recommend your own domain name (for example, www.mycompany.com.au) as it looks much more professional and will be easier to remember for your customers (as opposed to mycompany.Premiersites.net.au).You simply have to have your domain name point to our servers and we take care of the rest (we can help you manage this).

If you don’t have a domain name however, you can still have a domain set up through us temporarily or as long as you need (for example, mycompany.Premiersites.net.au).

If I already have a website and would like to maintain the same design, can I still use Premiersites?

Yes, you can get in contact with us and our design team will replicate your current design - and even add some upgraded graphics if necessary - and then arrange to have it plugged into our system. In terms of cost, this is usually looked at on an individual basis as the size and scope of websites may vary. We can be reached for a free estimate.

Can I connect/link my Premiersites website with another website?

Absolutely. This is simply called a 'hyperlink', and you have full control over how many websites you link to.

How secure is my Premiersites account?

No one can access your account except for authorized Premiersites personnel. Using the same security measures as online banking, we provide the utmost in security.

Aside from encryption Premiersites also has firewalls in place as well as redundancy servers.

What security does Premiersites offer for its E-commerce package?

Premiersites automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of at least 128-bits (the highest level commercially available and used by all major banks).

In fact, Premiersites' encryption "scrambles" your data into a completely illegible format it cannot be interpreted. Our systems allow for up to 1024-bit encryption.

Will anyone else be able to access my account details or data?

No. This information is password protected so only you know your information. We advise our customers not to share this information with others and not to use generic passwords like ‘1234’, your last name or business name.

Will my website always be available to my customers?

Our customers’ websites are available 99.5% of the time. Because we are constantly improving our service we may temporarily interrupt service for a few seconds while we add the latest upgrade. Of course, we always perform this maintenance during off-peak hours.

At Premiersites we fully understand how important reliability is, so we've invested in the appropriate hardware and the best partners to ensure your success.